Position: Account Coordinator - Remote | WFH
About Our Company
We are a distinguished global leader in tailored project and workforce solutions, dedicated to fostering sustainable transformations within industries through innovative technology and a highly skilled workforce. With a robust network of over 120 offices worldwide and a team exceeding 12,000 specialists, we provide comprehensive solutions across diverse sectors including Renewables, Energy, Mining, Life Sciences, and Technology.
Role Overview
As an Account Coordinator, you will play a critical role in supporting our Account Managers while closely collaborating with the Operations Team to facilitate a smooth onboarding process for new hires. Your contributions will be pivotal in ensuring the timely renewal of assignments and delivering exceptional service to our consultant workforce through our renowned Contractor Care program.
Key Responsibilities
- Actively manage consultant expectations throughout their assignments, ensuring their needs are addressed.
- Effectively communicate our extensive range of services to both current and prospective consultants.
- Oversee the renewal process for assignments, ensuring all deadlines are adhered to.
- Maintain accurate and up-to-date information in our contractor database, including status, concerns, and project specifics.
- Keep informed about industry trends and developments pertinent to our operational sectors.
- Build and nurture long-lasting relationships with consultants through effective communication and support.
- Maintain an active call list and schedule regular check-ins with consultants.
- Assist consultants in addressing any issues or concerns that may arise during their assignments.
- Optimize the duration of consultants’ contracts, reduce turnover, and promote referrals.
- Identify potential departures well in advance and coordinate necessary actions, including renewals, off-boarding, or reassignments.
- Provide administrative assistance to Account Managers.
- Serve as a liaison between consultants and Account Managers to facilitate communication.
- Report on projected starters, renewals, and departures while assisting with headcount reporting.
- Organize contractor appreciation events and manage holiday gifts/deliveries.
Professional Growth Opportunities
This role offers ample opportunities for career advancement within a dynamic environment. You will gain exposure to various sectors and enhance your professional skills, significantly contributing to your long-term career development.
Company Culture And Values
Our organization prides itself on fostering a collaborative and inclusive workplace culture. We are committed to diversity and strive to create an environment where all employees are empowered to contribute to our mission of excellence.
Qualifications And Experience
- A minimum of three years of experience in an international work environment, ideally in sales or recruitment.
- A proven track record of a strong work ethic and initiative.
- Exceptional interpersonal skills with the capacity to engage effectively with senior management.
- Outstanding verbal and written communication abilities.
- A commitment to delivering high-quality service standards.
- Strong organizational skills, attention to detail, and a process-oriented mindset.
- An ability to multitask and flourish in a fast-paced setting.
- Proficiency in Microsoft Word, Excel, Teams, Outlook, and database management.
Location:
This hybrid role is based in Houston, TX, offering remote work options on Fridays, with our office located in Memorial City Center, Houston.
Employment Type: Full-Time